Refund Policy
💸 Refund Policy - Your Satisfaction, Our Commitment!
At Cloud Cartel, your satisfaction is paramount. In the unlikely event that you receive a defective item, our refund policy is meticulously designed to address your concerns promptly and fairly.
Conditions for Refund: 🛡️
- We exclusively offer refunds for defective items.
- Proof of the defect must be submitted within 48 hours of receiving the product.
- Please send clear photos or videos illustrating the defect to info@cloud-cartel.com.
- Ensure your invoice number is included in the email for efficient processing.
Refund Process: 🔄
- Initiate your refund request by emailing info@cloud-cartel.com with the subject line: "Defective Item Refund Request - [Your Order Number]."
- Attach high-quality photos or videos demonstrating the defect.
- Provide your invoice number for swift identification.
Important Points: ℹ️
- Our dedicated team will thoroughly review your request and respond within [2] business days.
- Approved requests will result in a full refund.
- Tracking information for the return will be shared to maintain transparency.
- Refunds will be processed to the original payment method.
Contact Information: 📞
For any inquiries or assistance concerning our refund policy, feel free to contact our dedicated customer support team at info@cloud-cartel.com. We're here to make sure your experience with Cloud Cartel is not only enjoyable but hassle-free.
We genuinely appreciate your trust in Cloud Cartel. Thank you for choosing us!
